Terms and Conditions
Check In: 13:30 -18:00, Check Out: 10:00.
Arrival time anywhere from 1 p.m to 6 p.m. when gates are locked, after p.m. check-in by arrangement only.
QUOTES POLICY:“First come First serve”
Once quote sent out to arrange payment of deposit and confirm the booking.
the deposit has 24 hours validation to make your payment.
This booking will expire if no action will be made .
CHECK IN DEPOSITS POLICY:The chalets will be checked after your departure and if everything is in order the deposit will be refunded (or EFT) to you if you leave before the chalet is checked.
Please be aware as part of checking in/out we charge
Refundable key deposit of R 50.00.
Refundable damage deposit R 150.00 plus extra will be charged to replace damages
Refundable damage deposit R 250.00 for big groups plus extra will be charged to replace damages
Damages includes: Fabric stains/damage to towels, curtains/blinds, bed linen, cloths, blankets
Broken crockery/glassware, damages or lost cutlery, damage to furniture + fittings.
CANCELLATION POLICY – Accommodation & Massage Services: Non-refundable deposit if booking cancelled on day of massage treatment or within 30 working days, if booking cancelled more than 30 days before arrival, 50% of the deposit is refunded, and 60 days or more prior to arrival, refund less 15% admin fee.
Please note! cancelled bookings cannot be postponed to another date, a new booking and deposit will need to be made!
PET FRIENDLY POLICY:(Small – medium dogs )As long that the dogs are well behaved & quiet we won’t have problem.
The chalets are not individually fenced.
We are a pet-friendly lodge, as we have our own pack of dogs well behaved & friendly to other dogs and of course our guests.
Please bring additional bedding, the dogs are not allowed on the beds or couches in the chalets, or the veranda furniture please.